Need help? Check the Minuivin FAQ. Find answers about free worldwide shipping, order tracking, payments, and customization for your bathrobes.
Frequently Asked Questions
01. HOW TO USE MY DISCOUNT CODE?
Once you have validated your cart, you will be redirected to the Payment step. You will find the box dedicated to your promo code on this page, just before confirming your payment. The discount will be automatically applied to the total amount.
02. HOW TO PLACE AN ORDER?
Shopping on Minuivin is easy. Browse our collections of dressing gowns and bathrobes, select the item you like, choose your size (and customization options if available), then click "Add to Cart". Once you have finished your selection, click on the cart icon to finalize your order.
03. HOW DO I PAY FOR AN ORDER?
We offer several secure payment methods to facilitate your purchase:
- Credit/Debit Cards: Visa and MasterCard.
- Digital Wallets: PayPal and Apple Pay.
- Buy Now, Pay Later: Klarna (to split your payment).
All transactions are encrypted and fully secure.
04. HOW DO I CONTACT THE ONLINE STORE?
If you have a question about a product or need help with your order, our customer service team is here to help. You can email us directly at: contact@minuivin.com. We strive to answer you as soon as possible.
05. MY QUESTION IS NOT RELATED TO AN ONLINE ORDER, WHO SHOULD I CONTACT?
For all inquiries regarding partnerships, press, or business opportunities, please also use contact@minuivin.com, specifying the subject of your request in the email subject line so that it can be directed to the right department.
06. DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
Yes. Creating an account is required to validate your order on Minuivin. This allows us to offer you better tracking, secure your delivery information, and allow you to easily find your purchase history and tracking numbers.
07. I HAVE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?
Don't panic. On the login page, simply click on the "Forgot Password" link. Enter the email address used when creating your account, and you will receive a link to reset your password in a few minutes.
08. WHICH SIZE SHOULD I ORDER?
Our dressing gowns and bathrobes are designed to be comfortable. However, to ensure a perfect fit, we strongly advise you to consult the Size Guide available directly on each product page. If you are between two sizes, we often recommend taking the larger one for more comfort.
09. IS IT SAFE TO USE MY CREDIT CARD ON THE ONLINE STORE?
Absolutely. The security of your data is our priority. Our site uses SSL encryption protocols to ensure that your banking and personal information is transmitted completely securely. We never have access to your full card numbers.
10. WHICH COUNTRIES DO YOU DELIVER TO?
We deliver our products worldwide. No matter where you are, we can ship your Minuivin order directly to your door.
11. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER AND HOW MUCH WILL DELIVERY COST?
The total delivery time depends on the type of product (standard or personalized) and the shipping method chosen.
1. Processing Time (before shipping):
- Standard Products: Dispatched within 1 to 3 days.
- Personalized Products: Dispatched within 6 to 10 days (time required for manufacturing).
2. Shipping Methods & Times (after dispatch):
- Standard Shipping: Free for all orders. Delivery takes 10 to 16 business days.
- Express Shipping: Paid (but Free on orders over €80). Delivery takes 6 to 10 business days.
Once the package has been shipped, you can follow its journey using the tracking number available in the My Order section.
